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We must be notified
at the time you received the merchandise (within 2 days).
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When we are notified
we will give you an authorization number. The item has to be returned within 10
days of the invoice date and in perfect condition. Write a note on the
invoice with the reason for returning. If there is a return, we recommend that
customer send item insured.
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There will be a 15% restocking fee for all
items returned or exchanged. If after 2 weeks, the restocking fee is 20%.
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No returns or refunds
on Peinetas (Combs). Check
measurements before ordering, no returns or exchanges on Peinetas.
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Shoes can be exchange
for another size at no extra charge, if returned there will be a 15% restocking
fee.
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Videos and CD's can
be exchanged if damaged upon receipt, or full refund.
Shipping charges non refundable.
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No returns or refunds on sale items
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Shipping costs are
not refundable. If there is a return/exchange, the customer is responsible for shipping
costs.
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Absolutely no
refunds on special orders.
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Mantillas and Veils. When ordering check the measurements. No returns on this
item.
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Picos S-202 Manton Silk, S-214 and S-400 Silk, check size when ordering.
No returns on these items.
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Skirt FS 9010. No
returns on this item.
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There will be no returns without invoice
(receipt)
